EduGenius Help Center & Support

Simply sign up for a free account, complete the onboarding process, and start generating educational content immediately. You can upload media, paste text, or use our templates to create materials for grades KG-9.

EduGenius can create multiple choice quizzes, flashcards, lesson plans, worksheets, mind maps, concept revision notes, assignments, tests, and pedagogical recommendations - all tailored to your specific grade level and subject.

Each content generation uses credits based on complexity. Simple formats like flashcards use fewer credits, while comprehensive lesson plans use more. You can purchase credit packages or subscribe to monthly plans. Unused credits roll over each month on paid plans.

Every new account receives 100 free credits (one-time) to try EduGenius. You can generate Multiple Choice Quizzes, Worksheets, Flashcards, Study Guides, and other basic formats. Premium formats like Long Format Exams and Case Studies require a paid subscription. There's no time limit—use your 100 credits whenever you need them. Once depleted, upgrade to Starter ($4/month for 500 credits) or Professional ($15/month for unlimited generations) to continue creating content.

All sales are final. We do not offer refunds for subscription purchases or credit packages. However, you can cancel your subscription anytime, and you'll retain access until the end of your current billing period. We recommend starting with our free plan to explore EduGenius before committing to a paid subscription.

Yes! You can upgrade your plan at any time, and the change takes effect immediately. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. For downgrades, the change takes effect at the end of your current billing period, and you'll continue to enjoy your current plan benefits until then.

When you upgrade your plan, you receive the full credit allocation for your new plan immediately. Any unused credits from your previous plan are preserved. If you cancel your subscription, you keep your remaining credits and can continue using them until your subscription period ends. After cancellation, you'll revert to the free plan.

For billing inquiries, subscription changes, or payment issues, contact our support team through the Contact Support page. We typically respond within 24 hours on business days. Include your account email and order details for faster assistance.

No hidden fees! Subscription plans automatically renew at the end of each billing cycle (monthly or annual) at the current rate. You'll receive an email reminder before each renewal. You can cancel anytime from your account settings to prevent future charges.

Yes! All generated content can be edited, customized, and adapted to your specific teaching needs. You can modify questions, adjust difficulty levels, and personalize content for your students. Premium plans offer advanced customization options and templates.

Absolutely. We use enterprise-grade security measures to protect your data. All content is encrypted in transit and at rest, and we never share your educational materials with third parties. We comply with GDPR and educational data privacy standards. See our Privacy Policy for full details.

EduGenius is specifically designed for grades KG-9, with content generation algorithms trained on age-appropriate educational standards and pedagogical best practices for each grade level. Our AI adapts content complexity based on the selected grade.

Our AI is trained on verified educational content and follows established pedagogical principles. Content accuracy rate exceeds 95% in our quality assessments. However, we always recommend reviewing generated content to ensure it meets your specific classroom needs and curriculum standards.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets through our secure payment processor Razorpay. All transactions are encrypted and PCI-compliant.

Yes! You'll receive an automatic email receipt after each successful payment. You can also download invoices anytime from your account's billing section. For institutional purchases requiring purchase orders, contact our support team.

Please use internationally issued cards only. Ensure international payments are enabled on your cards in your bank settings. This can typically be configured via Internet banking and mobile apps. If you experience payment issues, contact your bank to verify international transaction settings.

The Lifetime Deal validity exists as long as EduGenius.app supports the product. This is a limited offering and may be significantly revised starting 2026. We recommend taking advantage of this special offer while it's available.

Currently, we do not support mobile and smartphone devices for the full platform experience. However, we plan to extend mobile support soon. For the best experience, please use EduGenius on desktop or laptop computers with modern web browsers.

A billing address is required for raising invoices and receipts for your purchases. This ensures proper documentation for your records and helps us comply with tax and accounting regulations. Your billing information is kept secure and confidential.

Please use our interactive tour guides within the application and watch our YouTube video tutorials to maximize your experience with the product. We've created comprehensive resources to help you get the most out of EduGenius's features and capabilities.

For subscriptions: 1 month equals 30 days and 1 year equals 365 days. Charges occur when the billing window ends. Your subscription will automatically renew unless cancelled, and you'll receive notifications before each renewal date.

Sometimes there may be delays due to high traffic, and updates may take time to arrive. Please do not panic. Plan changes and credit updates happen and reconcile after some time. If you have concerns or the delay extends beyond a reasonable timeframe, please use our support channel for assistance.

We plan to support PayPal and Stripe soon in the future. However, rest assured our current payment gateway (Razorpay) is world-class and can process most payment instruments including major credit cards, debit cards, UPI, net banking, and digital wallets with bank-grade security.

Yes, if we notice intentional harm or malpractice towards the application or its users, we may implement account ban, suspension, or deletion as needed to safeguard the system and our community. We take the security and integrity of our platform seriously. Normal usage in accordance with our Terms of Service will never result in penalties.